Month: June 2021

With the Meet Quality Tool, admins can now view and troubleshoot instances where users were not able to join Meet calls. You’ll notice a new icon in the timeline that indicates a failed join attempt — to view more information, simply hover over the icon. 

Specifically, admins will see failed connection attempts when a user tries to: 

• Join a call already at its maximum participant limit, 
• Re-join a call after previously being removed or their account was automatically denied due to prior abuse, 
• Join a call but was denied entry by a participant already in the call, 
• Join a call but the request timed out because nobody in the call responded, 

Admins 

This tool gives quick and easy access to meeting information in your domain. With that information, you can better understand what happened in a meeting and what might have caused quality issues, significantly reducing troubleshooting time. 

Previously, the Meet Quality Tool only displayed information about the endpoints that were in a call and participating. With this added support, admins can quickly assist their users with connection issues without having to contact Google for support. 

• Admins: To use the Meet Quality Tool you need to be a super admin or have the correct delegated admin privilege. Follow the instructions in the Help Center to learn more about Meet quality tool access delegation and tracking meeting quality issues and statistics. 
• End users: No end user impact. 

• This feature is available now for all users. 

• Available to all Google Workspace customers, as well as G Suite Basic and Business customers 

• Google Workspace Admin Help: Track meeting quality and statistics

We’re adding additional performance notifications and recommendations to help users troubleshoot issues and improve their Google Meet call quality. Specifically, we’re adding: 

• Gentle notifications: When Meet detects a performance issue that is impacting call quality, you’ll see a notification bubble describing the issue and a red dot on the “More options” menu. From the “More options” menu, users can select “Troubleshooting & help” to find more information on the issue and troubleshooting guidance. 

• Tailored troubleshooting recommendations: Based on the detected performance issue, users will now see personalized suggestions on how to improve the quality of their call. This can be useful in situations where decreases in available processing resources are impacting call quality, such as your device automatically lowering CPU speed to extend battery life. 

• Quick actions: You’ll also see one-click changes, which can quickly reduce Meet resource consumption. These can include switching settings to use less CPU or network bandwidth, or adding closed captions to assist with understanding audio. 

End users 

Network metrics and CPU usage are currently available to users by going to More options > Troubleshooting & help. There, users would find a general list of recommendations — now, users will see a dynamic list of recommendations based on: 

• Battery level, 
• Bandwidth and network connection, 
• Whether a user is presenting, and more. 

These changes will help alert users when there are issues with their meeting quality and provide them with actionable recommendations to improve their call experience. 

• Admins: There is no admin action required. 
• End users: Visit the Help Center to learn more about troubleshooting video and audio quality in a meeting. 

• Rapid and Scheduled Release domains: Extended rollout (potentially longer than 15 days for feature visibility) starting on June 1, 2021

• Available to all Google Workspace customers, as well as G Suite Basic and Business customers 

• Google Help: Troubleshoot video and audio quality in a meeting